IMPORTANT INFORMATION

JULY SHIPPING CLOSED & RATE UPDATES

We would like to start by thanking all our NO BRA CLUB members for their ongoing patience & support during this busy time.

Over the last 2 months the increasing work due to COVID-19 has slowly caused longer than expected delays for order arrival & customer service. We have taken on all feedback from our customers and are implementing actions to make our overall experience better for you when shopping with us. This has been a new situation for us to navigate, however we are confident these changes will greatly improve both issues at hand.

Due to the above we have made the decision that it is in the best interest of both our customers and our team to close shipping for the month of July.

During this time we will be changing our shipping service to a private courier company reducing delays. We will also be bringing on new staff to help our processes run quicker and more efficient going forward.

Please find further information below to assist.

INTERNATIONAL ORDERS PLACED PRIOR TO JULY

Orders which have been sent VIA DHL prior to our knowledge of the extent of these delays will be trackable via https://webtrack.dhlglobalmail.com/, should you require your tracking number again please emailsupport@thenobraclub.com with your order number.

Please note the delays for international shipments are out of our control and currently stand at 6-8 weeks. Our team will continue to be assist with any issues regarding shipment delays or missing parcels as best as they can.

DOMESTIC ORDERS

Any orders which have been affected by despatch delays will be sent via EXPRESS POSTAGE to ensure arrival within a timely manner.

NEW ORDERS RATE UPDATES

During July you will still able to place orders as normal, but please note they will not ship until the end of month.

Due to COVID all businesses are being charged Surcharges for postage & experiencing increase of all cost. We have done our best to absorb most of these to help our customers, however the postage fee is out of our control and something all customers pay for shipping of their own items, NO BRA CLUB have discounted the rates charged to us and are absorbing all current surcharges to give you the best possible price and service, we appreciate your understanding and continued support during this time.

We will endeavor to process all orders within 2 -5 business days however please be aware that this can be affected by busy periods or when our small team is short-staffed.

DOMESTIC ORDERS

All domestic orders are shipped with Fast Way Couriers or Australia Post Express depending on your choice at checkout. Transit times vary depending on your location.

FREE SHIPPING FOR ALL ORDERS $100 AND OVER IS STILL VALID FOR DOMESTIC

INTERNATIONAL ORDERS

PLEASE READ BELOW FOR SHIPPING CHANGES.

International standard orders have changed from being shipped with DHL e commerce. During COVID-19 , the delay for using DHL e commerce was reaching 2+ months for all international. The price for using this service also doubled to $35 plus per order, due to this we are no longer using DHL. We could not sustain using such a slow service at an increase rate and for these reasons the below has been implemented.

ARAMEX COURIER , a DIRECT premium courier service with door to door tracking, will now deliver all worldwide orders, arriving within 7-14 business days. Price paid at checkout is for shipping, Surcharges of this service are paid by NO BRA CLUB to help our customers keep a low rate for a quality shipping service.

FREE SHIPPING FOR ALL ORDERS $150 OR OVER IS STILL VALID WITH THIS SERVICE FOR INTL.

Your country may impose import taxes or duties on your shipment. These vary for every country and are payable by the customer. Your local Customs office or ARAMEX courier will contact you if duties or taxes are payable.

Our team work to help the environment as best we can, however during this time we feel it's important that orders are shipped sealed in plastic or a compostable alternative for hygiene reasons.

As a small business, your support during this time ensures we can continue through this difficult time and beyond. Words cannot express our gratitude!

Stay safe, be selfless and spread the love xxx

With love,
THE TEAM @ THE NO BRA CLUB XX
thenobraclub.com
@thenobraclub
#NOBRACLUB

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